This website is owned and operated by Wendy Watts of Silver Mist Design, and we are completely dedicated to satisfying our customers. If you have comments or suggestions, or you need to contact us, please use the Contact Form in the Contact Us section. Or if you prefer to write, email or call, our details are:
Silver Mist Design | 7 Richards Close | Royal Wootton Bassett | Wiltshire | SN4 7LE.
Phone: 01793 852829
By placing an order with us you agree to having read, understood and accepted these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any purchase or use of purchased items. If you have any queries regarding our terms and conditions, please contact us before use or order placement.
All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply.
Returns will be accepted within 1 month of receipt, where goods are returned in perfect condition and where possible in their original packaging with all tags attached.
Your Right to Cancel
As an EU consumer you have up to 14 days from the day after you receive your order to cancel and return goods you have ordered from us.
You can cancel your contract for sale of goods from us by contacting our team by phone, email or post. You have the right to cancel the purchase of a product without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods, under The Distance Selling Regulations.
• You will have to bear the direct cost of returning the goods and they must be returned within 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
• If you cancel your order we will reimburse you within 14 days from when we receive the goods back in as new condition.
• We will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
• We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
To place an order with us online, only simple registration is required. At the point of registration, we request certain information including your name, delivery and email address and if relevant your payment card details. This information is required to enable us to process your order and notify you of its progress.
Information we use, how & why
Once an order has been placed, we will contact you by email to confirm your order details and again once your order has been accepted and despatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided.
Use of ‘Cookies’
Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.
We ensure that your privacy is always protected and we do not disclose your personal data to any organisation or individual.
We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on our website.
While Silver Mist Design uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and we will not be responsible for any errors or omissions or for the results arising from the use of such information.
While we take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit.
Silver Mist Design does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, Silver Mist Design shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Silver Mist Design or any of its members, agents, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The entire liability of Silver Mist Design under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Silver Mist Design will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.